We provide professional product quality warranty services for all outdoor apparel, backpacks and gear sold on our website. All products are strictly inspected before shipment to ensure that they are free from quality problems such as process defects, material damage and functional failure.
Warranty Period
Outdoor jackets, parkas, outdoor pants and other apparel products: 180-day quality warranty;
Outdoor backpacks and functional outdoor gear: 365-day quality warranty.
The warranty period starts from the date of customer receiving the goods.
Warranty Coverage
During the valid warranty period, if the product has non-human damage quality problems such as fabric cracking, thread falling off, zipper failure, backpack strap breakage, functional component failure and process defects in normal use, we provide free repair, free replacement or free refund service.
Warranty Exclusions
The following situations are not covered by the warranty: product damage caused by personal improper use, violent collision, improper cleaning and storage; normal wear and tear of consumable parts after long-term use; man-made damage, private disassembly and modification of products; product damage caused by irresistible natural disasters.
Warranty Application Process
If you need to apply for warranty service, please contact our customer service team and provide order number and product problem photos/videos. We will verify the problem within 48 hours and provide corresponding repair, replacement or refund solutions according to the warranty rules.
Post-Warranty Service
For products beyond the warranty period, we still provide paid repair and maintenance services. We will try our best to help customers solve product usage problems and extend the service life of outdoor gear.
