Service Tenet
We adhere to the user-first service principle, provide professional, efficient and friendly full-cycle customer service for all global customers, cover pre-sales consultation, in-sales order guidance and after-sales problem handling, and solve all shopping doubts and problems for users.
Service Contact Channel
Customers can contact us via official website email message. Our customer service working hours are Monday to Friday (US local time), and we will reply to all customer messages within 24 working hours.
Pre-sales Service
We provide free product consultation, size guidance, scene matching suggestions, preferential policy explanation and shipping rule consultation services to help users accurately select suitable outdoor gear and understand all shopping rules.
After-sales Service
We provide order query, logistics tracking, product quality consultation, return and exchange processing, refund progress query and after-sales problem solving services. For all valid after-sales applications, we will follow up the whole process until the problem is properly solved.
Service Commitment
We treat every customer equally, provide consistent high-quality service for all global users, do not discriminate against any user region and order amount, and actively listen to user feedback and suggestions to continuously optimize products and service experience.
