Return Eligibility
We support returns and exchanges within 30 calendar days from the date of package delivery. All returned items must be in original unused condition, with original tags, packaging and accessories intact, no stains, no damage, no wear and tear, and can be resold normally.
Non-Returnable Items
Items damaged due to personal use, improper cleaning, man-made damage, and missing tags/packages are not eligible for return or exchange. Customized products and clearance final sale products are non-refundable and non-exchangeable.
Return Process
1. Contact our customer service team via email to submit a return application and explain the return reason;
2. Wait for our official return approval and obtain the return shipping address and instructions;
3. Send back the goods in accordance with the requirements and provide the return waybill number;
4. After we receive and inspect the returned goods, we will process the refund within 3–5 business days.
Refund Rules
After the returned goods pass inspection, the full payment of the goods will be returned to your original payment account. Since we provide free global shipping, the initial shipping fee will not be deducted for returns. The return shipping fee shall be borne by the customer unless the product has quality problems or delivery errors on our side.
Defective & Wrong Items
If you receive defective products, damaged goods or incorrect items, please contact customer service within 48 hours after receiving the goods and provide photos/videos as evidence. We will provide free replacement or full refund, and bear the return shipping cost.
